Dant Crossing

Hospitality Ambassador

Website Dant Crossing

Job Summary/Primary Functions:

The Hospitality Ambassador is primarily responsible for serving breakfast on a timely basis through providing beverage service, serving breakfast courses, cleaning and re-setting dining room, room service deliveries, and other tasks as needed.

Major Job Responsibilities/Key Duties:

  • Prepares and cooks various items according to menus, special dietary or nutritional requirements, or numbers of portions to be served
  • Bakes breads, rolls, and pastries
  • Serves food to guests
  • Washes cooking equipment such as pots, pans, dishes, utensils, and other pieces
  • Develops, compiles, and maintains food records regarding use and expenditures
  • Inventories supplies and equipment
  • Determines, or assists in determining, meals, menus, and prices
  • Ensures the cleanliness and functional operation of galley equipment, kitchen appliances, and work areas by routinely cleaning and inspecting each piece
  • Monitors upcoming reservations and coordinates scheduling of Hospitality Ambassadors to meet guest reservations
  • Communicates with overnight guests to include reservation, door codes, and key details to promote satisfaction and ensure a high-quality experience
  • Maintain, clean, and sanitize laundry rooms, restrooms, and common areas
  • Sweep, vacuum, mop, and scrub the floors
  • Dust furniture and fixtures
  • Collect and dispose of trash
  • Restock restrooms, linen rooms, and common areas when appropriate
  • Notify manager of any necessary repairs
  • Performs other related duties as assigned

Skills/Experience Required:

  • Excellent verbal and written communication skills
  • Basic understanding of or ability to learn sanitation and regulations for workplace safety
  • Basic understanding of or ability to learn food handling techniques, preparation, and cooking procedures
  • Ability to remain discreet and respect the privacy of guests.
  • Ability to perform consistent work to the highest of standards
  • Ability to interact with guests in a pleasant, friendly way
  • Excellent time management skills; ability to be proactive and take initiative
  • Excellent organization and coordination skills- ability to manage priorities and routine functions effectively and efficiently
  • Empathy- Being aware of others’ reactions and understanding why they react as they do
  • Teamwork – Ability to flex scope of responsibility and perform other functions as needed, regardless of job description
  • Good time management
  • Proficiency with personal computers/laptops and associated programs (Windows, Microsoft office suite of programs)

Education Required:

  • High school diploma or equivalent
  • Vocational school coursework in kitchen basics, such as food safety, preferred
  • One year of related experience preferred

Special Working Conditions (e.g., Temperature Extremes, Lifting, Noise, Off-shifts)

  • Prolonged periods of walking and standing
  • Must be able to lift up to 50 pounds
  • Ability to work flexible hours, shifts, weekends, and holidays
  • Exposure to fluctuating temperatures indoors and outdoors as needed
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